Frequently Asked Questions
Q: What technology and materials do you use?
- A: We utilize precise, modern 3D printers with premium PLA filaments that are lightweight, durable, and safe for everyday desktop use.
Q: Are the materials used in 3D printing safe for children?
- A: Yes, we primarily use high-grade PLA filament derived from renewable organic resources, making it non-toxic and safe for everyday handling. However, because some models feature small articulated joints or intricate parts, adult supervision is recommended for children under 3 years old to prevent choking hazards or breakage.
Q: Can I request a custom 3D print using my own file?
- A: Yes, we accept custom 3D files from students, engineers, and creators, offering file verification and technical consultation prior to printing.
Q: What are Articulated (Flexi) models?
- A: Flexi models are print-in-place interactive figures with integrated moving joints, designed to add dynamic character and tactile interaction to your workspace.
Q: How can I track my shipment?
- A: You can track your order directly from your store account or via the carrier tracking link sent to your phone and email once your package is dispatched.